Policies

Northern Liberties Veterinary Center Policies

APPOINTMENTS

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We make a sincere attempt to see each client in a timely manner. Please note that emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Your patience and understanding is greatly appreciated.

PATIENT ARRIVAL

• For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
• All cats must be presented in an appropriate cat carrier or on a leash.
• For your convenience, drop-off appointments are available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Once Dr. Maya Pirok has examined your pet, she will discuss the diagnosis, treatment options, and discharge instructions with you by telephone or at pick-up.
• If you are running late to your appointment please contact our office. If you arrive more than 10 minutes late you may be charged a late fee or asked to reschedule.
• If you are unable to make your appointment please call our office to cancel or reschedule. Any client that does not show up to an appointment will need to put down a deposit before scheduling another visit.

PET MEDICAL RECORDS REQUESTS & MEDICATION REFILLS

Please allow 48 hours for complete medical records requests & medication refills.

PROCEDURES & SURGERIES

For surgical drop-off and hospitalization admit appointments a down payment equal to the lowest estimated amount is due at time of check-in. The remaining balance is due at the time of patient discharge.

RETURNS

Unfortunately, our return policy does not permit the return or exchange of pharmacy products (much like a human pharmacy). However, we are able to offer returns / exchanges of opened bags of pet food, as these items are guaranteed by the manufacturers.